I'm a UX Designer with an empathetic tech mindset
I started coding when I was 11, I always loved to create things. However, these programs did not consider users; they were designed around the structure of the language rather than how people would use them.
When I moved onto web development, I got really curious about users and began to ask my clients “Why?”. Realizing the importance of the user, we began to think of the user experience holistically: marketing, content, user flows, etc...
Now I design experiences by combining technology with human and business problems. I design with empathy and facilitate design and innovation through leadership while considering: accessibility, technical feasibility, security and more.
It all began in middle school…
I got my first Zenith computer and I learned how to program in QBASIC. I was fascinated by writing code.
Then in high school…I learned Visual Basic, C++ and Java
I was supposed to do programming for the rest of my life, so I went to
NYU for Computer Engineering.
I learned about the computer from the lowest level, the electron to the highest level, the operating system.
My passion seemed to be stronger than ever learning parallel systems, computer architecture, and how systems work from a holistic view.
I started to do research in Computer Science with a focus in Security.
I learned about the problems with security in hardware and software and the so-called “evil users” always undoing security features.
I did an internship at Intel working on software security, co-authoring a patent. At one of the talks I saw Genevieve Bell talk. I think she said:
“the future of computing is experiences?”
I couldn't believe it at the time. I saw computers as a means to end as a way to get the desired output from the input.
BUT.. the seed was planted.
I discovered what was missing beyond the atoms and operating systems...
What was the purpose of everything engineers do?
Answer: HUMANS (“the user”), making their lives better, solving a problem.
…On the side I had been doing web development, because I love creating things... Everyone who knows computers knows how to make a website right?
Yes we can build websites technically, but will that website matter? It only matters if it helps the users and business succeed, if it solves a problem.
My clients and I had lots of discussions and finally started empathizing with the user by mapping out the experiences we implicitly designed.
In 2016, I started working at Affinity Solutions on the Loyalty Platform. I created a plan to slowly and methodologically build up the quality of design over time. Starting with best practices onto usability and user interviews with an end goal of a seductive user experience that meets the business and user goals.
I highly increased the design and code quality at Affinity by introducing better processes & best practices, usability testing, facilitating client meetings, documenting everything publicly, learning accessibility WCAG 2.0 AA and training developers on bootstrap.
- Process Building
- Best Practices
- Modern UI
- Heuristic & Competitive
- User Research
- Pattern Library
- Platform as a Product
Today I am working on our first major user research project and creating a re-usable pattern library to reduce technical and design debt.